Yes, our website uses SSL encryption, ensuring your personal and payment details are secure. We partner with trusted payment providers to ensure a safe transaction process.

If you need to change or cancel your order, please contact us within 24 hours. We’ll do our best to accommodate your request, but we cannot guarantee changes if the order has already been shipped or the shipping label has been processed.

We don’t offer discounts often, as we focus on maintaining premium quality. However, we do have occasional promotions, primarily for our subscribers, as we love to nurture our community. Sign up for our newsletter to be part of it and receive any exclusive offers!

Our products combine rich botanical essences, high concentrations of active ingredients, and sustainable formulations. We use locally-sourced ingredients wherever possible, and our products are primarily vegan, cruelty-free, and packaged with minimal plastic.

Most of our products are entirely vegan, except for a couple of items that contain sustainable beeswax (Intensive Care Skin Balm) and honey (Whipped Glow Moisturiser) sourced from ethical beekeepers in Australia.

Yes, absolutely! All of our products are tested for quality but never on animals. We care deeply for our furry friends and believe they don’t need skincare—our formulations are designed just for you!

Yes, our packaging is designed to be as sustainable as possible. We use mostly glass and cardboard, with some plastic pumps and lids, but we are committed to minimising plastic use wherever possible.

Yes, our products are formulated to be gentle and nurturing, making them suitable for sensitive skin. They are made with natural ingredients known for their soothing and calming properties.

Australian Orders:

Standard shipping: $11
Express shipping: $16

Standard shipping is free for orders over $99, and express shipping is free for orders
over $199.

International Orders:

Your custom international rate will be displayed at checkout after entering your delivery address. Note: Orders shipped outside Australia may incur additional taxes and/or customs charges upon arrival. Please check any applicable import fees before ordering.

SYDNEY ORDERS:

Sydney metro

Standard: 2-5 business days.
Express: Next day delivery (on orders placed before 10AM)

DOMESTIC ORDERS:

Standard: 3-7 business days
Express: 1-2 business days

INTERNATIONAL ORDERS:

5-14 business days

If you’ve had a change of heart, you have 30 days to return your purchase.

If you purchased directly from our website, you can receive a refund within 30 days as long as the product is unused and in its original, undamaged packaging. Unfortunately, we can’t offer refunds on opened or used products, and we don’t offer exchanges online.

To return your unused order, please send it to: The Very Good Goo, PO Box 847, Newport Beach, 2106, NSW, Australia

Please note that return shipping costs are your responsibility and are non-refundable. We recommend using a tracked service for peace of mind. Once we’ve received and approved your return, we’ll process your refund to the original payment method and let you know